Internal Careers

We are a growing company and are looking to add more top quality talent to our staff!

Staffing Specialist (Urbana, Ohio)

The Staffing Specialist is responsible for:

1. Delivering high quality service to customers and temporaries by matching skills of temporaries to customer needs
2. Developing and retaining business by providing outstanding customer service
3. Performing a variety of administrative tasks that support the overall mission of quality performance and service.

Primary Functions

Service Delivery System

• Obtain detailed assignment information from customers and utilize it to provide effective customer service
• Interview and assess applicants using the Performance Selection System to evaluate their qualifications for assignments
• Administer the training of temporary employees to upgrade their skills for assignments
• Fill customer work orders with qualified temporaries
• Monitor temporary employee attendance and performance using the phone and performance surveys
• Troubleshoot to resolve the problems or complaints of customers and temporaries
• Coach and counsel temporaries to ensure quality performance and job satisfaction
• Implement company award programs to recognize the good performance of temporaries

Business Development

• Conduct outside service calls to ensure quality customer service and expand business
• Conduct outside service calls to reactivate inactive customer accounts
• Make key skill telephone sales calls to acquire new business
• Recruit temporary employees to form a pool of applicants for high demand skill areas

Administrative Support

• Answer telephone to provide desired information for customers and temporaries
• Maintain customer and temporary employee records to ensure completeness and accuracy
• Check the credit ratings of customers

Secondary Functions

• Process unemployment claims of temporaries
• Complete Workers' Compensation, insurance, accident and OSHA forms of temporaries
• All other duties that may arise to ensure successful operation of Talócity

Qualifications:

• High School diploma or equivalent required; bachelor's degree or equivalent business experience helpful.
• At least 1 year of previous customer service or appropriate business experience a plus.
• Ability to communicate effectively with others.
• Problem solving ability.
• Ability to shift back and forth between two or more tasks.
• Ability to influence the opinions or decisions of others (e.g., customers and temporaries).
• Ability to remember information (e.g., policies, procedures) or find it as needed.
• Ability to access areas where needed people, information or equipment are located.
• Ability to understand and accurately apply basic math skills.
• Ability to make competent use of work related equipment and materials.
• Cooperative, team oriented, patient, calm under pressure, and able to work independently.
• Strong PC skills and the ability to navigate within the Talócity systems is critical.
• Ability to travel to local customer sites as needed.

If you think you'd be a perfect candidate for this position and you meet the above requirements, please contact us at mcta@talocity.com to apply for this position.